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WARRANTY POLICY

You can return an item purchased on seatosummitdistribuition.com.au for assessment if you believe it is defective, faulty or not fit for the purpose advertised.

Warranty return process:

Request a Return Management Authorisation (RMA):

You will need:

  • Your original order number
  • Description of fault and how it occurred
  • Photo of the faulty item. This can facilitate a faster assessment process and often means we do not require the return of the goods.

While we strive for efficient and quick turnaround times we will respond to your warranty query within 48 hours or the next business day.

Subject to assessment, we will repair, replace, exchange or refund the item up to the original purchased dollar value as required under Australian Consumer Law. Please allow 1-2 weeks for the warranty return to be processed following receipt of eligible items and 3-5 business days for any credit due to be posted to the original payment method once the refund is processed. Assessment requiring consultation with the manufacturer can take additional time, please bear with us.

Sea to Summit Distribution is not liable for any returned item that is lost in transit. We recommend goods be returned using a trackable method to confirm receipt of delivery. We do not refund or cover the cost of return postage on warranty claims unless obliged under Australian Consumer Law.

All goods returned for assessment under our Warranty Policy must be clean and dry – items returned wet, dirty or otherwise unhygienic will not be processed.

Manufacturer Warranty

Faulty, damaged or not fit for purpose goods purchased on seatosummitdistribution.com.au are covered by manufacturer warranties. Warranty periods and conditions differ between brands and products. Please click on the links below for detailed warranty conditions for each brand.

ACCC Warranties

In addition to the Manufacturer Warranty, the ACCC provides you with additional warranties against defects as required under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au

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