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Changed your mind? No Problem! If you are not entirely satisfied with your purchase, you may be eligible for a refund.

Change of mind return conditions:

  • Returned goods for a change of mind must be received at our warehouse in Rivervale, Western Australia within 28 days of the original purchase date.
  • Items must be sent back to us in original, as new condition in undamaged packaging with tags still attached.
  • All return items must be shipped with a completed Return Management Authorisation (RMA) Packing List. We are not able to process returns if an RMA packing list is not provided.
  • Items must be returned using a trackable method, at your expense.
  • We do not charge restocking fees or refund original shipping and handling fees.
  • We aim to accept all eligible change of mind returns. In the unlikely event that an item is returned to us in an unsaleable condition or does not meet our return conditions, we may have to send it back to you at your expense.
  • Items exempt from our change of mind return policy include, but are not limited to: all load bearing climbing, rope access or safety equipment, underwear and thermals such as boxer shorts, briefs, sports bras and long johns, sleeping bags, sheets and sleeping liners, all clearance items.

Change of mind return process:

Request a Return Management Authorisation (RMA):

  • Click on Returns under My Account and follow the prompts; or
  • Contact our customer service team on or 08 9221 6617 Monday to Friday, 7am – 5pm AWST – you will need your original purchase order number.

Provided your return meets the conditions of our Return Policy, your return will be processed, and a credit returned to the payment method on your order. Please allow 1-2 weeks for the return to be processed following receipt of eligible items and 3-5 business days for the credit to be posted to the original payment method once the refund is processed.

Incorrect shipment:

If we have made an error with your shipment, we will collect your order free of charge and cover the cost of shipping the replacement item. In this instance, please contact our customer service team within 48 hours of receiving your shipment on or 08 9221 6617 Monday to Friday, 7am – 5pm AWST – you will need your original purchase order number.


This Return Policy relates to items purchased on the website only. All other items must be returned to the original place of purchase. 

This Return Policy relates only to product returns for a change of mind in accordance with the conditions above. For information relating to other product returns, please see our Warranty Policy.